View Categories

Service Transitions Screen

Table of Contents

Last verified with: 10.8.6.0

Service Transitions are configured in Setup / Product Catalog / Service / Service Transitions

Overview #

Service transitions define the allowed status-change events that can be referenced when configuring transition-based charging. A transition represents movement from one service status to another, such as moving from Pre-Active to Active, or from Suspended to Active.

These transition definitions are used when pricing needs to react to a change in service state. For example, a transition can be referenced when applying an activation fee, reactivation fee, or another one-time charge that should occur only when a service moves through a specific lifecycle change.

Prerequisites #

  • Service statuses should already be configured before service transitions are created.

Service Transitions Panel #

The Service Transitions panel on the left displays the available service transitions. Selecting a transition loads its details on the right so you can review or update it.

Actions #

IconDescription
Deletes the selected service transition. Service transitions that are in use cannot be deleted
Adds a new service transition

Edit Service Transition Panel #

The Edit Service Transition panel displays the selected transition and is where its settings are maintained.

Fields #

  • Name: The internal name for the transition. This should clearly describe the lifecycle event, such as activation, reactivation, suspension, or cancellation.
  • From Status: The starting service status for the transition.
  • To Status: The destination service status for the transition.

Transition Rules #

  • From Status can be set to [New] to represent a transition from a newly created service into its first actual status.
  • [New] is available only in From Status.
  • The same status cannot be selected in both From Status and To Status.
  • A canceled status is not available as a From Status value.

Guides #

Adding Service Transitions #

  • In the Service Transitions panel, click the add icon.
  • Enter a Name for the transition.
  • Select the From Status value.
  • Select the To Status value.
  • Click Save.

Editing Service Transitions #

  • In the Service Transitions panel, select the transition you want to update.
  • Modify the transition details as needed.
  • Click Save.

Deleting Service Transitions #

Note: Service transitions that are already in use cannot be deleted until they are removed from the configuration that references them.
  • In the Service Transitions panel, select the transition you want to delete.
  • Click the delete icon.
  • On the confirmation dialog, click Yes.

lsb-screen-help