Last verified with: 10.8.6.0

Summary #

LogiSense Billing supports both manually initiated payments and automated collections as part of the billing lifecycle. Payments can be captured at the account level, associated with invoices, and processed through supported payment gateways using hosted payment page capabilities that help keep sensitive payment data outside the billing application.

Why It Matters #

Payments are the point where billing activity becomes realized cash flow. A well-configured payment process helps businesses reduce collections effort, improve customer experience, and align invoice generation, payment timing, and gateway processing with their operating model.

Business Problem It Solves #

Businesses often need to support a mix of payment scenarios:

• one-time manual payments taken by a user or support representative
• self-service customer payments
• recurring automatic collections tied to billing events
• multiple payment methods across customer segments or regions
• different operational timing between invoice generation and payment collection

LogiSense Billing supports these models through configurable payment methods, gateway integrations, and account-level payment management.

Core Concepts #

Payment Methods #

Payment methods represent the stored or available ways an account can pay, such as credit card or ACH. These methods are associated with the customer account and can be used for manual or automated collections.

Manual Payments #

Manual payments are entered against an account when a user needs to record or initiate payment activity directly. This is useful for support-assisted collections, exceptions, or operational follow-up.

Auto-Pay #

Auto-Pay allows payment collection to happen automatically based on billing events or configured schedules. This is useful for reducing accounts receivable overhead and creating a more predictable payment workflow.

Payment Gateways #

Payment processing is performed through supported gateways. LogiSense uses hosted payment page capabilities so payment authorization and tokenization can occur through the gateway layer rather than by storing sensitive card data directly in the billing platform.

How LogiSense Supports It #

LogiSense Billing supports payments through several coordinated capabilities:

• account payment method management
• account payment history and payment operations
• payment gateway configuration
• bill run auto-collection support
• manual payment and reversal workflows

At a business level, this means you can decide when payments should be requested, how customer payment methods are managed, and whether collection should happen immediately during billing or through a later process.

Common Use Cases #

Supporting Manual Collections #

A billing or finance user records or initiates a payment directly on an account when resolving an overdue balance or assisting a customer.

Enabling Recurring Automatic Collections #

A business configures eligible accounts to collect payment automatically after invoice generation or according to a collection schedule.

Supporting Gateway-Specific Payment Operations #

A business configures a supported gateway so online payments, tokenized payment methods, and hosted payment page interactions align with its payment processor of choice.

Managing Mixed Payment Operations #

Some customers may pay manually, while others use auto-pay. LogiSense supports both models within the same platform.

Important Considerations #

• Payment operations should be aligned with invoice timing, bill run behavior, and dunning policy.
• Gateway setup is foundational. If the payment gateway is not configured correctly, downstream payment experiences will be incomplete.
• Auto-Pay should be designed with customer communication and exception handling in mind.
• Payment method management and collections policy often span billing, finance, and customer support teams, so operational ownership should be clear.

Hosted Payment Gateways #

LogiSense Billing supports both manually entered payments as well as automatic collections via Credit Card and ACH payment methods. Bill runs can be configured to automatically collect Credit Card and ACH payments at the time of invoicing, or be configured to run collections on a different date than invoicing.

Credit Card and ACH Payments, both manual and automatic, are configured to use one of the LogiSense supported payment gateways.

Supported Gateways #

LogiSense supports over 120+ payment gateways around the world for Credit Card and ACH processing. During the deployment process with LogiSense businesses work with LogiSense to configure the system for their desired payment gateway of choice. There are a set of default gateways listed within LogiSense Billing, but for those gateways that are not listed, LogiSense will provide the extra configuration updates for the supported gateway.

Hosted Payment Pages #

All integration with Payment Gateways is provided via LogiSense’s Hosted Payment Page capability. This allows the billing system to have a separation from any sensitive credit card information.

The hosted payment page provides the ability for LogiSense billing to only store a unique token associated with the credit card for the desired payment gateway keeping all credit card information anonymous to the billing system.