Account Payments Screen

Last verified with: 10.8.6.0

Overview #

This screen is used to review payments on the account, record offline payments, process gateway payments, retry eligible gateway payments, reverse payments, and review refunds or disbursements that have been applied to invoices.

The screen supports both recorded payments and externally processed gateway payments. Depending on how the payment was created, the screen can show different fields such as Payment Type, Payment Method, Transaction Token, Card Type, and payment-status information. The make-payment flow also supports one-time payment entry, gateway-specific payment content, and saving eligible one-time payment details as a reusable payment method.

The Payments Panel #

The Payments panel on the left lists the payments that exist on the account. Select a payment in this panel to review its details on the right.

Actions #

Icon	Description
	Opens the reverse/refund payment flow. Reverse is only for non-external payments. Refund is only for external gateway payments.
	Opens the make-payment dialog to process a payment through a payment gateway
	Deletes a recorded payment (not applicable to payments made through a gateway)
	Adds an offline payment (does not go through a payment gateway)
	Retries an eligible payment when the payment provider and payment status support retry processing.

Payments List #

The payments list shows the payments that have been recorded or successfully processed on the account, along with payment summary details such as amount, date, and invoice relationship information where applicable.

The Edit Payment Panel #

The panel on the right displays the details for the selected payment.

Fields #

• Amount: The amount of the payment.
• Date: The payment date.
• Status: The current payment status.
• Posting Date: The posting date used for financial reporting or fiscal-period recognition.
• Payment Type: The payment type used for a recorded payment, such as cash, check, or card-based types.
• Payment Method: The payment method used for an externally processed payment.
• Check Number: The check number for recorded payments that use a check-style payment type.
• Card Type: The card type associated with the payment when card details apply.
• Detail: Optional descriptive text for the payment.
• Issued Invoice: The invoice the payment was issued to, when applicable.
• Created By: The user who created the payment.
• Automatically Disburse: Controls whether the payment is automatically disbursed to unpaid invoices.
• Payment Transaction Type: Shows the transaction type associated with the payment transaction.
• Transaction Token: The gateway transaction identifier for an externally processed payment.

Unpaid Invoices Tab #

The Unpaid Invoices tab lists unpaid invoices that can receive payment disbursements. When automatic disbursement is not being used, this tab is where invoice selection and disbursement amounts are managed.

Disbursements Tab #

The Disbursements tab lists invoice disbursements that have already been applied from the payment. For eligible payments, manual disbursement entries can be undone from this tab.

Refunds Tab #

The Refunds tab is shown for external payments that already have refund activity. It lists the refunds that have been recorded against the payment.

Guides #

Making A Payment #

Use Make Payment when the payment should be processed through a configured payment gateway.

1. In the Payments panel, click Make Payment.
2. Select an existing Payment Method, or choose the option to create a one-time payment entry.
3. Enter the payment Name, Amount, and Gateway.
4. Enter the Posting Date and any optional Merchant Account value if that gateway flow requires it.
5. Enter any supporting email, address, and detail fields required by the payment flow.
6. If a new one-time payment method is being entered, choose the payment base type and enter the related payment details, such as credit-card or ACH information.
7. Enable Automatically Disburse if the payment should be applied automatically to unpaid invoices.
8. Enable Save Payment Method when the payment flow supports saving the entered payment details for future reuse.
9. Submit the payment.

Recording Payments #

Use Add when you need to record a payment without processing it through a payment gateway.

1. In the Payments panel, click Add.
2. Enter the recorded payment details, including Amount, Date, Posting Date, and Payment Type.
3. Enter any additional values such as Check Number, Card Type, or Detail when those fields apply.
4. If the payment should not be automatically disbursed, use the Unpaid Invoices tab to select invoices and enter disbursement amounts manually.
5. Save the payment.

Reversing Payments #

Use Reverse for eligible non-external payments.

1. In the Payments panel, select the payment you want to reverse.
2. Click Reverse.
3. Enter the reversal date, posting date, amount, and any optional detail required by the reverse-payment flow.
4. Confirm the reversal.

Refunding Payments #

Use Refund for eligible external payments.

1. In the Payments panel, select the payment you want to refund.
2. Click Refund.
3. Enter the refund Date, Posting Date, Amount, and any optional Detail.
4. If the refund should be recorded internally without sending the refund to the gateway, select Internal Refund Only.
5. Confirm the refund.

Retrying Payments #

Use Retry Payment when the payment provider and payment status support retry processing.

1. In the Payments panel, select the payment you want to retry.
2. Click Retry Payment.
3. Review the retry confirmation details.
4. Confirm the retry request.

Deleting Payments #

Only eligible recorded payments can be deleted.

1. In the Payments panel, select the payment you want to remove.
2. Click Delete.
3. Confirm the deletion when prompted.